01
Execute in the field
Consult and execute assigned service and maintenance orders.
System Blueprint
Component 3 — Mobility & SAP Integration Visual
Connected field operations, integrated data, and better service for Angola — complete integration topology linking SAP IS-U Core, GIS, Customer Portal, Integration Middleware, Android Field App, and SAP ERP PM.
ENDE
ENERGIA PARA ANGOLA
Component 3 – Mobility & SAP Integration
Connected Field Operations. Integrated Data. Better Service for Angola.
Component 1
SAP IS-U (Core)
SAP
Customer Master Data
(CI, contracts, tariffs)
Metering & Consumption
(readings, logs)
Billing & Invoicing
(invoices, payments)
Service Orders (IS-U)
(creation, lifecycle)
Device / Meter Data
(serial numbers, specs)
Partner / Address Data
(locations, warnings)
Customer, Metering & Order Flows ⇄
Component 3 – Mobility & Field Operations
From Planning to Execution to Closure
Technician Mobile App
(Android)
Tasks
Updates
Data Sync
Offline/Online
Updates
Data Sync
Offline/Online
Field Operations Back Office
(Command Center)
Component 5
Customer Portal & Back Office
Customer Self-Service
Service Requests
Connection Applications
Status Tracking
Customer Notifications
Back Office Case Management
Component 2
GIS / ArcGIS
Network Asset Data
Spatial Location (coordinates)
Field Map Visualization
Data Synchronization (new assets / updates)
Integration Layer — Web API → SAP PI / PO Middleware (Decision D2)
Mobile / Back Office → Component 3 Web API → SAP PI / PO → SAP IS-U & SAP PM (Reconciliation in Back Office · D5)
SecureScalableMonitoredReal-time & BatchError HandlingAudit Logs
PM Work Orders (creation / update) ⇅
Equipment & Technical Master Data ⇅
Maintenance Execution & Asset Status Updates ⇅
SAP ERP (PM) — Plant Maintenance
Asset Master Data
Maintenance Plans
Work Orders (PM)
Equipment History
Technical Objects
Maintenance Notifications
Key Data Sharing Across Components
- • Customer data (CIs, contracts) – Comp 1 ↔ 3 ↔ 5
- • Metering data (readings, events) – Comp 1 ↔ 3
- • Service/work orders – Comp 1 ↔ 3 ↔ 5
- • Asset and network data (GIS) – Comp 2 ↔ 3
- • Field results and status – Comp 3 → 1 & 5
- • Customer communications – Comp 3 ↔ 5
Target Users
- • Field Technicians & Installers
- • Field Inspectors & Audit Agents
- • Dispatchers & Operational Planners
- • Back Office Operators
- • Field & Maintenance Supervisors
- • Customer Service Agents
- • Managers & Command Center Directors
Business Outcomes
- ✓ Improved meter reading & billing accuracy
- ✓ Faster service delivery
- ✓ Reduced non-technical losses & fraud
- ✓ Better asset lifecycle management
- ✓ End-to-end visibility from request to closure
- ✓ Integrated and consistent data across ENDE
- ✓ Higher customer satisfaction
Vision 2026+
A More Reliable Angola
Transforming power distribution with modern mobility, accurate field execution, and unified enterprise intelligence.
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From systems to service
What is the intention of Component 3?
Component 3 brings ENDE's operational processes into the field. Technicians can consult assigned activities, capture information, and execute processes directly from a mobile device with full offline resilience.
SAP / ENDE Systems
Mobility Platform
Field Technician
Field Data
Synchronization
SAP
02
Capture accurate information
Capture readings, observations, photographs and coordinates.
03
Work without connectivity
Keep working offline and synchronize when service returns.
04
Connect operations to SAP
Prepare field information for validation and integration.
Designed for the field
The next action is always clear.
Large controls, persistent status, offline visibility, simple evidence capture, and rapid synchronization help technicians focus on the work in front of them.
8
Today's activities
5 / 8
Completed
6
Waiting to sync
1.2 km
Next assignment